How can we help you?

We’re here to equip youth, mentors, officers, and partners with the tools they need to grow, guide, and transform lives, wherever they are.

Getting Started

New to the platform? Learn how to create an account, join your first course, and begin the journey toward growth and transformation.

Account / Profile

Having trouble logging in or updating your info? Here's how to manage your account, reset your password, and keep your profile secure.

Fixing Errors & Tech Issues

Stuck on a page? Video not loading? Get help with common tech problems so nothing stops you from learning and leading.

Payments, Access & Refunds

Questions about enrolling in paid tracks, accessing scholarships, or requesting a refund? We’ve got clear answers right here.

Course Navigation & Progress

Need help understanding how to move through a course, take a quiz, or complete a certificate? This guide walks you through it.

Mobile Use & Offline Learning

Accessing courses on your phone? Here's how to stay connected and engaged—on the go, in facility, or offline.

Frequently Asked Questions.

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Click the “Register” button and fill out the form with your email, username, and password. If you’re part of a program, use the invite or access code provided by your organization.

Many of our courses are free for youth and volunteers thanks to our partnerships. If you’re accessing a premium track, pricing will be shown clearly.

Click “Log In,” then select “Forgot Password?” Enter your email to get a reset link.

Go to My Account > Profile Settings to edit your information.

Make sure you have a stable internet connection. If you’re on a facility Wi-Fi or limited network, try switching devices or using mobile data.

Some lessons require you to watch a video or complete a quiz to unlock the next step. Be sure you’ve finished all required tasks.

Clear your browser cache and refresh. If the issue continues, try a different browser like Chrome or Safari. Still stuck? Hit us up.

Yes — our site is fully mobile-friendly. Log in like normal on your device browser and keep going.