Refund Policy

Defining Narratives Institute – Powered by We The Revolt

Overview

Defining Narratives Institute offers digital learning experiences designed for justice-involved youth and those who support them. In most cases, access is provided at no cost to the student, as programs are funded by schools, juvenile justice systems, re-entry programs, or community organizations.

While we strive to deliver transformational, trauma-informed content, we understand that in some cases, a program administrator, school, or guardian may seek a refund. These requests are reviewed case by case.

Eligibility for Refunds

Refunds may be requested within 30 days of purchase by the original purchaser or institution.

A refund may be approved if:

  • Less than 25% of the course has been completed

  • No certificates have been issued

  • No evidence of content being downloaded, copied, or used outside the platform

A refund will not be approved if:

  • The course is more than 25% completed

  • There are signs of copy/paste behavior or mass content usage

  • A certificate of completion has already been granted

  • The course was accessed through a free license, scholarship, or grant

  • The refund request is made more than 30 days after purchase

Request Process

If you’re a school counselor, program manager, juvenile officer, or payer of record, and you’d like to request a refund:

  • Email support@wetherevolt.com

  • Include:

    • Student’s name

    • Course title

    • Date of purchase

    • Reason for the refund request

We will review the request and respond within 5 business days.

If approved, the refund will be processed to the original payment method.

Gifts & Sponsored Enrollments

If the course was gifted, sponsored, or paid for by a third party:

  • The refund will be issued to the original payer

  • Students themselves cannot request or receive direct refunds

Non-Refundable Scenarios

  • Courses accessed via community-wide access licenses

  • Courses where progress exceeds 25%

  • Courses that include completed quizzes, assignments, or certifications

  • Repeated refund requests from the same user or institution

Need Help?

We’re here to support those on the frontlines of change.
If you have questions about refunds, course access, or technical issues, contact:

📧 support@wetherevolt.com